Challenge
The complexity of hardware integrations and distributed team permissions created onboarding friction and cognitive overload. Users struggled to understand system dependencies, configuration logic, and activation pathways, slowing adoption and increasing support reliance.
Results
Re-architected onboarding flows to simplify activation logic and reduce cognitive load. Clarified system states and user permissions, improving confidence during setup. Enhancements led to smoother adoption experiences and stronger internal alignment around product architecture.
Key Metrics
Reduced customer support tickets by
40%
Built modular design system across
3 Product lines
Improved UI consistency and development velocity across teams
Key Metrics
